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Bulgaria GLOBUL monthly bills certified for precision

Date: 20.10.2008

Renowned international certification company TUV Hessen has awarded its TUV Profi Certificate to GLOBUL billing processes and systems, according to a company press release.

The new certificate guarantees the maximum precision of the customers' monthly bills.

The TUV Profi Cert trademark is now part of the new monthly bill print design which also includes detailed information on all elements of the bill.

In order to provide even more convenient, reliable and precise customer service, GLOBUL introduces, in cooperation with UniCredit Bulbank, the personal International Bank Account Number (IBAN) for payment of mobile services via bank transfer. Users may find their mobile number's personal IBAN printed on their monthly bill or they can retrieve it by sending an SMS with content ‘11' to short number 1000.

„High quality, timely and precise customer services are among the pillars in GLOBUL corporate philosophy. The TUV Profi Certification of GLOBUL monthly bills and the introduction of personal IBAN are the new steps we take to offer transparent and convenient services to our clients ", commented GLOBUL Customer Service Director Ivan Bassan.

GLOBUL is the trademark under which Cosmo Bulgaria Mobile EAD offers mobile telecommunications services in Bulgaria. The company is 100% owned by COSMOTE, the operator with the widest presence in Southeast Europe. As of September 2008, GLOBUL has 4 million subscribers, while its services are available to 99.95% of Bulgaria's population, covering over 98.68% of the country's territory. COSMOTE Group at the end of June 2008 reached over 17.5 million customers in SE Europe.

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