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Ukrainians make snow camp in Borovets

Date: 07.01.2006

Eighty Ukrainian tourists are compelled to camp in the snow in Bulgaria's winter resort of Borovets after they were tricked by a tour operator, who told them he had provided them with accommodation in one of the resort's hotels. The tourists paid for their winter trip as early as at the beginning of November 2005.

On arriving in Bulgaria, however, they got a cold shower, as it turned out they had no place to stay. The representative of Right Move International travel agency took them to the Flora Hotel in Borovets on Thursday evening. It was known they would be accommodated there during their stay.

"It is the tour operator that made the whole mess," said Kamen Popov, manager of Flora Hotel. He says he has never signed a contract with Right Move International for providing hotel reservation for its clients. Thus, the eighty Ukrainian tourists had to spend long hours waiting to be accommodated in some other four-star hotel, for which they had paid in advance.

"Now, our group is scattered in different hotels and private villas," complained 25-year-old Alexander.

"We traveled 1,600 kilometers, passed three border checkpoints and when we finally arrived here, we had nowhere to stay and have a rest," said his girlfriend Katya. They say that Ukrainian tour operator Alben Tour is to blame.

"We will sue them, because they lied to us," says Alexabder.

He and Katya paid 1,000 euro for their holiday in Bulgaria. The representatives of Alben Tour assured them they had received confirmation of the reservations from their Bulgarian partner USB travel. Katya and Alexander traveled to Bulgaria by car and spent five hundred euro on fuel.

"Some friends of ours paid 3,000 euro for this trip" the two are seething with indignation.

The Consumer Protection Commission ordered the USB travel to pay compensations to the tourists.
"We have not received anything so far," says Alexander.

Nina Alexandrova

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